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Donations/Refund Policy

Donations/Refund Policy

iERA raises funds online for a variety of community projects. This Donations/Refund Policy applies to anyone who makes an online donation to iERA. As your donation is being made online without our assistance or involvement we ask that you complete your details and the amount of your donation carefully as it involves a substantial amount of administrative time to deal with and rectify any errors. In summary:

  • There is no minimum donation.
  • Donations are non-refundable.
  • All credit card transactions will be processed in Pound Sterling (GBP).

Errors in Amount Pledged
Should an error be made in the amount of any donation, the donor has 30 days in which to notify iERA of the error. All requests for refunds must be made in writing by email to the Finance Manager at refund (at) iera.org. The request should have the details of the initial donation including the date, amount, name of the donor and the nature of the error.

Change of Heart on Donation
Refunds of the amount pledged cannot be made simply because you have changed your mind. It is for this reason that we ask that you make your choice to donate carefully. iERA is under no obligation to give a refund, but will ensure that any genuine errors (such as to the amount donated) are rectified.

Errors by Us
Should an error be made by iERA or its financial institution, full refunds will be made immediately upon notification of the error and all costs borne iERA.

Last updated: May 2018